Eligibility
No universal return window, eligibility rule, or refund method has been confirmed for the preview catalogue. Request the applicable terms in writing before paying.
CUSTOMER CARE
Returns & Exchanges
Please confirm the return and exchange conditions that apply to your item before ordering.
Incorrect or damaged items
If you receive a damaged or incorrect item, contact us promptly via your original Instagram conversation and share clear photographs of the item and packaging.
Custom or made-to-order pieces
Eligibility for an exchange or refund may differ for customised pieces. Check the conditions for your exact item before confirming your order.
How to get support
Use our Instagram direct messages and include the product name and relevant order conversation. Do not ship anything back without first confirming a return address and instructions.